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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kris White

January 14, 2026

5  out of  5
rating by Kris White
"Both Alexis and Dalton Are Rockstars! Always very Helpful and professional!"
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Bill Bultas

January 12, 2026

5  out of  5
rating by Bill Bultas
"Alexis, Jen and the rest of the team have been absolutely AMAZING for us. Very helpful and responsive. Thank you!"
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Victoria Videos

January 6, 2026

5  out of  5
rating by Victoria Videos
"Connie is always super fast and responsive every time I call- and I call a lot with last minute needs. She does a fantastic job. She recently referred me to Logan for something more in his specialty, and he was on top of it as well. Can’t recommend them both enough!"
We responded:
"Kelly, thank you so much for taking time to send a review of Connie and Logan. They will be excited to see this! "
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Tyler Griffin

December 23, 2025

1  out of  5
rating by Tyler Griffin
"Ashley just called me at 6:30 at night to setup a meeting to "make sure all of our needs are being met". I've asked multiple times to be taken off from unsolicited sales calls and it apparently still hasnt happened. I think ill be looking at another insurance provider."
We responded:
"Tyler, sorry you feel that way. Your choice for sure, but we do a better job for our customers when we do a quick review with them. ie. correct coverages, all discounts available, etc. We are trying to get that done for all customers in 2026. Something that we feel is critical and not something you can get with 1 - 800 insurance. We will mark you down as declining the review. "
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Lori Shifferd

December 15, 2025

5  out of  5
rating by Lori Shifferd
"Drake Cheek is the gold standard for “do the right thing” and “do whatever it takes"! In working with him on a recent claim he was tenacious and persistent. But what stood out most was how clearly he values relationships: he listened, checked in regularly, kept me informed, and advocated like it was his own claim. He is an exceptional agent and person."
We responded:
"Lori, thank you so much for taking time to leave this review for Drake. He will be excited to see this, as am I. Have a wonderful Christmas. "
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Bailey Smith

December 12, 2025

5  out of  5
rating by Bailey Smith
"Amazing rates and great service! Logan was so helpful in answering a lot of questions for me and taking the time to make sure my policy was exactly what I needed. Thank you!"
We responded:
"Thank so much for taking time to leave a great review for Logan. I will make sure he sees this! Have a wonderful Christmas. "
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Keith Lawson

December 11, 2025

5  out of  5
rating by Keith Lawson
"Brady Gordon really took care of me as a new customer to State Farm. He was very professional very thorough,and Very patient. I would highly recommend letting him compare a quote to your current policy. I had nothing to lose and he saved me $100 a month on my bill."
We responded:
"Keith, thank you so much for taking time to give this review. I have already shared it with Brady. He is excited. Glad he could help you out. "
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Brenda Pfizenmaier

December 8, 2025

5  out of  5
rating by Brenda Pfizenmaier
"Dalton Black went above and beyond with his customer service! The day before Thanksgiving, he returned a call to my daughter Brianna late in the day after she told him she might be buying a car on Thanksgiving and would need insurance right away. She was purchasing the car in Chicago, Illinois and needed coverage to safely get back home to Springfield, Missouri. Dalton took the time to walk her through several options to insure two cars, and he found an excellent deal that fit her needs perfectly. Even more impressive, Dalton called her on Thanksgiving Day and completed all the remaining details after she purchased the car. His dedication, professionalism, and willingness to go the extra mile truly stood out. He was incredibly easy to talk to, patient, and thorough in explaining everything. I truly appreciate the care he showed my daughter. I highly recommend Dalton Black if you need insurance—he is outstanding!"
We responded:
"Brenda, thank you so much for the kind words regarding Dalton. I remember him telling me about helping your daughter and I agree with everything you have said. Thanks for taking time to do this review! "
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Noah Carrow

December 2, 2025

5  out of  5
rating by Noah Carrow
"Logan was awesome helping me out. Highly recommend!!"
We responded:
"Noah, thank you for taking the time to give Logan a 5 star review. That is awesome. I know he will be excited to see this. "
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Brianna Pfizenmaier

November 29, 2025

5  out of  5
rating by Brianna Pfizenmaier
"Dalton Black stands out from the rest! He extended out to me during his holiday time to help me feel safe and secure about bringing home my dream car of 20 years! He was respectful, friendly, easy to work with, knowledgeable, and connected with me over a very exciting purchase that came down to the wire during what was supposed to be his off time. I was extremely lucky to have Dalton take care of me when it came down to who could help me feel the best during such a time of high emotion and big decision-making! I could not have asked for anyone better on my side during this crucial time! I am so grateful to Dalton for continuing to show me exactly why I choose State Farm as my insurance agency! I could not be happier or more well taken care of! I feel secure and valued with State Farm! Thank you for all you do and offer! Thank you Dalton!!"
We responded:
"Thank you very much for taking time to send this thoughtful review. I agree, I was impressed to see Dalton working while the office was closed for Thanksgiving. So glad he was able to help you! "
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Tom

November 19, 2025

1  out of  5
rating by Tom
"can I just say that customer support has gone down hill so far in the country. How do I just speak to a person, not a bot, not a call tree?"
We responded:
"Tom, I am not sure I understand this. I have thought about using an automated attendant with our phone system, but never have for this reason. We have 5 phone lines that all ring into the office and answered by one of our team members. If this is in reference to calling the company State Farm, I have no control over their systems. When one of us call State Farm, we have to go through the 800 number, prompts, etc. as well and we agree with that being frustrating sometimes. If you are having an issue with State Farm, we might be able to help you though. "
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Tristan Primanzon

October 31, 2025

5  out of  5
rating by Tristan Primanzon
"Dalton has done a fantastic job managing multiple policies for me!"
We responded:
"Tristan, thank you for taking time to do this 5-star review! "
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Donna Deatherage

October 14, 2025

5  out of  5
rating by Donna Deatherage
"I was really impressed with the care, consideration and professionalism while working with Logan. What a great asset to the State Farm Team. Donna"
We responded:
"Donna thank you for the kind words. I agree, Logan is a great asset to the team. He will be excited to see this. "
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Lorna Absher

October 6, 2025

2  out of  5
rating by Lorna Absher
"I recommend that if you have more than one person with a driver's license living in your house you make sure that you're not being charged extra without being informed"
We responded:
"Hello Lorna. Thank you for taking time to give us a review. I am aware of your situation and will talk to the team again. "
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paige parker

September 30, 2025

5  out of  5
rating by paige parker
"Logan Taylor was great! He helped me with everything I needed!"
We responded:
"Thank you Paige. We appreciate the trust you put in us and your review of Logan. He will be excited to see this. "
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Ken-an-Duah Urban Homestead

September 27, 2025

5  out of  5
rating by Ken-an-Duah Urban Homestead
"Drake Cheek & Brady Gordon with Akers State Farm made the policy transfer process seamless and relatively stress free. As Drake was training Brady, from our end he was very patient and explained the process very fluently. We appreciated the sales & customer service we received. Thank you!"
We responded:
"Thank you for taking the time to give Drake and Brady a review. I will be sure to show this to them; they will be excited to see this. "
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Christina Walker

September 18, 2025

5  out of  5
rating by Christina Walker
"Jennifer was awesome!!"
We responded:
"Thank you Christina. I agree, Jen is awesome! "
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Brenda Barber

September 2, 2025

5  out of  5
rating by Brenda Barber
"After having 3 claims in a short amount of time with another insurance company BMI/SUR-SAFE they CANCELLED MY Homeowners policy 1.roof replacement (due to age and storms) 2.water line break (37yr old line) 3.food loss due to storm/eletrical outage 37 hrs. I should have NEVER filed a claim and the insurance company and agent nor staff ever said a word about possible cancelation of my homeowners policy. They wanted to charge me $5750.00 for my house insurance from $1729.29. For at least 2 years or more for being high risk. Because of the 3 claim in a short time. So I called State Farm insurance for a quote after a friend recommended them and several other friends who also had State Farm Insurance and one for over 40 years. I spoke with Dalton Black with the Rob Akers State Farm Ins. They came in so close to what I way paying on my homeowners, and Dalton got my car and truck insurance down also. It was with PROGRESSIVE. They helped me out of a bad mess and I'm very happy to be with State Farm Insurance now. Brenda"
We responded:
"Brenda, thank you so much for the kind words. Dalton was excited when he saw this. "
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Vasilciuc Kids

August 29, 2025

5  out of  5
rating by Vasilciuc Kids
"Alexis helped us sort and optimize our home, auto, and personal property insurance. She was very insightful and made phone calls on our behalf. We highly recommend Alexis and State Farm."
We responded:
"Estera that is fun to read. Thank you for taking time to give a review. Alexis will be excited to see this. "
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Barb S

August 28, 2025

5  out of  5
rating by Barb S
"Alexis was very upbeat, friendly, and professional. She was great about returning calls and following up with answers to my questions."
We responded:
"Thank you so much Barb. I agree with you, Alexis is very good and cares a lot about helping our customers. "
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Michael Yarnton

August 20, 2025

5  out of  5
rating by Michael Yarnton
"Drake was the best at helping getting set up with car insurance"
We responded:
"Michael, thank you very much for the review. Drake will be happy to see this. "
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Debra Morelli

August 20, 2025

5  out of  5
rating by Debra Morelli
"Alex is the best insurance person I know. What a genius at getting me discounts and great deals at state farm"
We responded:
"I agree, Alexis is very very good at what she does for our customers. Thank you for trusting us. "
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Kristin Evans

August 14, 2025

5  out of  5
rating by Kristin Evans
"Alexis has been very helpful"
We responded:
"Thank you Kristin! "
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Elise Imadiyi

August 12, 2025

5  out of  5
rating by Elise Imadiyi
"Alexis was super helpful and gracious when it came to needing to update our renters insurance as well as assisting in updating our car insurance auto payments. Thanks Alexis!"
We responded:
"Thank you Elise. Alexis will be excited to see your review. "
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Madden Haik

August 12, 2025

5  out of  5
rating by Madden Haik
"Drake is perfect"
We responded:
"Madden, thank you for taking time to give Drake a review. "