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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Caleb

June 18, 2025

5  out of  5
rating by Caleb
"Usually I hate working with insurance agents but Jennifer made it so easy and a breeze. Definitely a recommend!"
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Michelle Swan

June 18, 2025

5  out of  5
rating by Michelle Swan
"Highly recommend talking to Jennifer! She's clearly the best at what she does and should get a raise! She's very knowledgeable even when it comes to stupid questions! She's the best ever!"
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Sophie Tamborrino

June 16, 2025

5  out of  5
rating by Sophie Tamborrino
"I had a great experience working with Alexis! She was incredibly helpful and so kind over the phone. She took the time to explain everything clearly and made the whole process easy and stress-free. Best of all, she helped us save a significant amount of money. Highly recommend!"
We responded:
"Thank you very much for taking time to type this review! I will make sure to share this with Alexis. She is wonderful! "
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Kristy Taylor

June 13, 2025

5  out of  5
rating by Kristy Taylor
"Dalton went out of his way to help me, make the process of switching very easy, and above all, saved me over $200/month. I would highly recommend this agency and Dalton!"
We responded:
"Kristy, thank you so much for taking time to give Dalton a great review! I will make sure to show him this. "
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DD Carroll

June 10, 2025

5  out of  5
rating by DD Carroll
"I recently found myself having to leave my car overnight with the repair shop. They offered a courtesy car until my repairs were completed. I needed to show my State Farm insurance card and I was distressed to find I had failed to carry a current card in my wallet. I made a quick call to the Akers agency and Alexis quickly emailed a current card to the shop which saved me. Thanks so much for excellent service. Needless to say, I quickly printed my own copy and now I’m “street legal!” ~Dana Carroll"
We responded:
"Thank you so much for the kind words! Alexis is great! I will make sure to show her your kind words. "
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Amanda Ward

June 8, 2025

5  out of  5
rating by Amanda Ward
"I have struggled with insurance the last 3 years I got screwed by my house insurance and paying out ridiculous amount for car insurance. All while dealing with an agent who wouldn’t return my calls and eventually couldn’t get in contact with at all. I had lost all hope. Then we found Drake he has been so patient and helpful. I can’t thank him enough or express how grateful I am for all his help. I am a newer homeowner and have lots of questions and need explanations but he was so helpful every step of the way. I have no doubt that my experience going forward is going to be a good one!"
We responded:
"Thank you so much for taking the time to post this review. I will make sure Drake sees this. He will be excited to see your comments. "
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Jerri Todd

June 6, 2025

5  out of  5
rating by Jerri Todd
"Wonderful experience working with Alexis. They have a very professional and friendly team."
We responded:
"This is wonderful to read. Thank you very much for sharing this. I will make sure to show Alexis, she will be so happy. "
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Deirdre Roberts

May 30, 2025

5  out of  5
rating by Deirdre Roberts
"Logan was very knowledgeable. He helped me save when I switched over to State Farm. I had been wanting to switch to an insurance agent whom was local and I could speak with face to face if needed. I give Rob Akers State Farm & my agent Logan a double thumbs up."
We responded:
"Thank you very much for the kind words. Glad Logan was able to help, I will be sure to show this to him. "
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Kelley Stanley

May 29, 2025

5  out of  5
rating by Kelley Stanley
"I had been shopping around looking for life insurance. I was unsure where to start and Drake Cheek was able to walk me through the entire process. He was very knowledgeable and answered all my questions. Drake was easy to talk to and did a great job finding a policy for me. I would definitely recommend Drake Cheek for your insurance needs."
We responded:
"Kelley, thank you very much for the kind words. I will make sure Drake sees this! "
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Sharon Maples

May 23, 2025

1  out of  5
rating by Sharon Maples
"We have been with State Farm for 20+ years, and we've never been as disappointed as we are now with their customer service and disregarded communication efforts. We left multiple messages with Drake and other agents over the past 4 weeks without any resolution for being charged TWICE last month. As of this day, we still do not know how this will be corrected. This is the second time State Farm has made that error and taken our money without refunding it. It also took a MONTH to change our business status from operational to non-operational so that our rate could be reduced. A few attempts were made to return our calls during the daytime but other than that there has been a severe lack of communication and follow through in this office. We heard "oh, I didn't receive your message" so many times it unfortunately became the norm. We feel put off as loyal customers and are considering changing to another insurance provider. You cannot over-bill us and then issue a "credit" when you are actually taking our grocery money from our budget!"
We responded:
"Mrs. Maples I am very sorry you feel that way. I can promise you that I have a team member that is upset after reading this and apologized for working on your account on a Friday and forgetting to call back on a Monday. She wants you to know, she is sorry. I will follow-up with a phone call in a few minutes. "
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Cierrah Genetti

April 29, 2025

5  out of  5
rating by Cierrah Genetti
"Perfect insurance place used them for about 14 years never had issues drake is the one I would use if your switching."
We responded:
"Cierrah, thank you so much for continuing to trust us to protect you. I agree with you, Drake is wonderful and I will share this with him. "
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Riley Price

April 28, 2025

5  out of  5
rating by Riley Price
"Dalton is very knowledgeable, definitely recommend working with him!"
We responded:
"Thank you for taking time to give Dalton a review Riley! I really appreciate you doing this and will be sure to share with Dalton. "
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Olivia Frieze

April 28, 2025

5  out of  5
rating by Olivia Frieze
"Logan was super helpful and very knowledgeable. I would definitely talk to him again."
We responded:
"Thank you so much Olivia. I will be sure to share your kind words with Logan. "
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heath jech

March 26, 2025

5  out of  5
rating by heath jech
"Rob Akers is super knowledgeable. Dalton Black is amazing! These guys are very helpful and great customer service! Very happy that I made the switch."
We responded:
"Thank you for the kind words Heath. I will make sure to share this with Dalton. "
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Genesis Mcteer

March 25, 2025

5  out of  5
rating by Genesis Mcteer
"Alexis Russell did absolutely amazing . I have not had a great record with insurance and I was paying a lot for nothing. She found me more coverage for a lower price than what I was previously paying. Highly recommend her ! Thank you!"
We responded:
"I agree with you Genesis, Alexis is great. I am so happy she could help. I will be sure to share this with her. "
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angela kunkel

March 5, 2025

5  out of  5
rating by angela kunkel
"Drake is awesome! Everyone was so friendly and made getting insurance surprisingly fun! Even my toddler had a good time haha thanks guys! Keep up the great work!"
We responded:
"Angela, this was fun to read. Even your toddler had fun. I will be sure to share with Drake. "
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Debb B

February 27, 2025

5  out of  5
rating by Debb B
"Drake is great to work with. Saved me a significant amount on my renters and auto insurance. So glad I switched to State Farm !"
We responded:
"I agree with you, Drake is good at what he does for our customers. Thank you taking time to do a review! "
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Derek Edgerton

February 24, 2025

5  out of  5
rating by Derek Edgerton
"Brad was great to work with and helped me out A LOT!"
We responded:
"Derek, thank you for taking time to do a review. I really appreciate it! "
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Galina Gaddy

February 12, 2025

5  out of  5
rating by Galina Gaddy
"Dalton is great"
We responded:
"Thank you!"
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Christy Truluck

January 24, 2025

5  out of  5
rating by Christy Truluck
"Drake at State Farm is fantastic. He goes above and beyond what an insurance agent is expected. Couldn't ask for any better service."
We responded:
"Thank you Christy! We appreciate your 5-star review and your kind words about Drake!"
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Stanley Wilke

January 23, 2025

5  out of  5
rating by Stanley Wilke
"Drake is a very good insurance, man. Great on explaining things. Very helpful."
We responded:
"Thank you, Stanley! We are glad to hear Drake was a big help. "
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Linda K

January 14, 2025

5  out of  5
rating by Linda K
"I switched to State Farm after 40 years of being with the same company. Brad helped me get more coverage at a better price!"
We responded:
"Thank you Linda! We are happy you joined the State Farm family! "
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Mallory Stanley

December 27, 2024

5  out of  5
rating by Mallory Stanley
"Drake Stanley is very helpful when I needed questions answered about how to file for my insurance and to file claim when I had my accident. Always answers my calls and had the greatest advice about how to go with my insurance"
We responded:
"Thanks, Mallory! We appreciate your wonderful review!"
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Laura Honeycutt

November 21, 2024

5  out of  5
rating by Laura Honeycutt
"Due to theft of a debit card I called in my insurance payment this morning. The sweet voice of Ms. Connie answered and remembered me from past phone calls. Service like this is why I have stayed with Rob Akers State Farm for my auto insurance. Outstanding customer service ❤️"
We responded:
"Thank you so much for sharing this! It’s awesome to hear that her service is one of the reasons you’ve stayed with us—she’s truly a gem! We’re lucky to have customers like you, and we’re here anytime you need us. ❤️"
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John Reynolds

November 20, 2024

5  out of  5
rating by John Reynolds
"Been with State Farm for about 20 years now and with Rob Akers for at least the last decade. Fortunately, I've never had an auto claim but we did, however, lose our home to a fire a couple years ago. State Farm smoothed out that traumatic period as much as possible. Everyone in Rob Akers' office is always competent, pleasant and helpful. Samantha, especially, has been at the top of her customer service game in recently resolving matters which resulted from system glitches and mere circumstances. Further, she has been able to tweak our policy to net us the coverages we desire at savings we never expected. Thank you to Sami and all the staff at Rob Akers' office."
We responded:
"John, Thank you for the wonderful review and loyalty to our agency. It has been a pleasure to be able to assist you with your Insurance needs throughout the years. "