State Farm® Insurance Agent Rob Akers

"I moved all of my personal and business insurance policies to State Farm because they saved me money across the board. Unfortunately, I ran into two major issues with this office. First, my business vehicle policy was cancelled without any direct notice. I never received a call or email, only a cancellation letter that I missed. The reason for the cancellation was that they needed an additional photo of the vehicle, which they had never previously requested. As a result, I unknowingly drove for several months without insurance coverage. Second, when I switched my home insurance to State Farm, they double-charged my annual premium. My mortgage company sent them the check as expected, but they also charged the full premium ($1,700) to the credit card they had on file for my car insurance without notifying me or asking permission. I only discovered the charge two weeks later and had to call to get it refunded. They acknowledged it was a mistake but were unable to explain how it happened. Because of these experiences, I don’t feel comfortable trusting this office to maintain my policies without closely monitoring everything myself. I’ll be looking for a different provider."

"Jennifer reviewed my policy with me and made adjustments where I requested. She spent a lot of time and always made herself available in case I had questions. Fantastic customer service!"

"I love this company and the staff. Alexis is soooo helpful and gets things done!! She is Kind, courteous, and helpful with all my insurance needs! Will always have a customer with me! TY Rob Akers State Farm Team!"

"Agent Logan Taylor was extremely helpful in my search for car and home insurance. Logan was friendly and generous with his time in explaining the policies and answering my questions, which I had many. I was comparing various insurance companies and feel like I made a great choice. I also feel I can reach out with any future questions ."

"Kyle was a great help in reviewing my policies and rates. Very happy with the customer service. Thanks so much!"

"Connie was extremely helpful in helping me get car insurance. She saved me alot of money and got me amazing coverage!"

"Jennifer did an outstanding job getting my insurance changed over to a different vehicle and keeping me informed about my claim. Very friendly and would recommend her service to everyone."

"They made a $220 mistake and now they are changing us for it its wrong we filed a complaint with state farm and the customer service today was horrible as of February 11th 2026 they are still doing the same shit our bill went from $200 to almost $500 no tickets or wrecks they are scamming people and will not show a break down for the bill"

"Working with Jennifer on my sister's claim (roof) etc was very professional and friendly. All my questions were answered in a timely manner."

"Dalton was very helpful while I was covering my new car, he helped find a very nice price on my insurance"

"Very good customer service from Dalton. He’s friendly, did not bat an eye when he found out I’m married to a man, and seems knowledgeable. We used to be customers years ago before signing up again recently. We received a call out of the blue, from Dalton, asking if we would give him a chance to save us money. We did, and he did. To the tune of about $100 a month for the same exact services and coverages that we were getting from our previous provider. The only reason for the four stars and not five is out of Daltons control and from years past anyway."

"Jennifer was great helped me get the coverage I needed. Hassle free like always. The entire staff is awesome!!"

"This agency is absolutely top-notch! From handling insurance policies to managing claims, they excel at everything they do. They perfectly balance professionalism with a warm, personable approach, all while being incredibly affordable and accommodating. Despite living three hours away, they make everything seamless and accessible. Highly recommended!"

"After rolling my SxS, I worked with Jennifer at State Farm on my claim, and she was outstanding. She was prompt, thorough, and very clear in explaining what to expect throughout the process. Her communication made a big difference during a stressful situation, and I truly appreciate the support she provided."

"Jennifer at State Farm was absolutely amazing throughout my boyfriend’s claim after rolling his SxS. She was knowledgeable, patient, and took the time to answer every question we had. She made a stressful situation so much easier and kept us informed every step of the way. We truly couldn’t have asked for better help."

"Drake and Brady sat down with me to help understand my policies and get me more coverage at a lower cost. They also answered all my questions and concerns."

"Both Alexis and Dalton Are Rockstars! Always very Helpful and professional!"

"Alexis, Jen and the rest of the team have been absolutely AMAZING for us. Very helpful and responsive. Thank you!"

"Connie is always super fast and responsive every time I call- and I call a lot with last minute needs. She does a fantastic job. She recently referred me to Logan for something more in his specialty, and he was on top of it as well. Can’t recommend them both enough!"

"Ashley just called me at 6:30 at night to setup a meeting to "make sure all of our needs are being met". I've asked multiple times to be taken off from unsolicited sales calls and it apparently still hasnt happened. I think ill be looking at another insurance provider."

"Drake Cheek is the gold standard for “do the right thing” and “do whatever it takes"! In working with him on a recent claim he was tenacious and persistent. But what stood out most was how clearly he values relationships: he listened, checked in regularly, kept me informed, and advocated like it was his own claim. He is an exceptional agent and person."

"Amazing rates and great service! Logan was so helpful in answering a lot of questions for me and taking the time to make sure my policy was exactly what I needed. Thank you!"

"Brady Gordon really took care of me as a new customer to State Farm. He was very professional very thorough,and Very patient. I would highly recommend letting him compare a quote to your current policy. I had nothing to lose and he saved me $100 a month on my bill."

"Dalton Black went above and beyond with his customer service! The day before Thanksgiving, he returned a call to my daughter Brianna late in the day after she told him she might be buying a car on Thanksgiving and would need insurance right away. She was purchasing the car in Chicago, Illinois and needed coverage to safely get back home to Springfield, Missouri. Dalton took the time to walk her through several options to insure two cars, and he found an excellent deal that fit her needs perfectly. Even more impressive, Dalton called her on Thanksgiving Day and completed all the remaining details after she purchased the car. His dedication, professionalism, and willingness to go the extra mile truly stood out. He was incredibly easy to talk to, patient, and thorough in explaining everything. I truly appreciate the care he showed my daughter. I highly recommend Dalton Black if you need insurance—he is outstanding!"

"Logan was awesome helping me out. Highly recommend!!"